Privacy Policy

This Privacy Policy explains how we collect, use and disclose personal information about you. This Privacy Policy applies to Lean Coach, LLC ( “Lean Coach,” “we,” “our,” or “us.” )

This Privacy Policy applies when you access or use our website and our Lean Management System (“LMS”), or otherwise interact with us (collectively, the “Services”). This Privacy Policy does not apply to any Services or other websites that display or reference a different Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. In some cases, we may provide you with additional notice (such as a statement on our website). Please review this Privacy Policy from time to time so you understand our privacy practices and your choices regarding how we use your personal information.

1.Information we collect

Information you provide to us

We collect information directly from you. For example, we collect information when you interact the LMS. The types of information we collect directly from you may include:

Identification information, such as your name, phone number, and employer name. address.
Industry information, such as your leadership level and industry.
Contact information, such as your mailing address, email address, and phone number.
Information necessary for us to provide Services, such as metrics and goals related to production, efficiency, revenue, and waste.

Information we collect automatically

We automatically collect information about you when you access or use our Services or do business with us. For example, we collect:

Browsing and Usage Information. When you use our LMS, some information is collected automatically, including as described in the Cookies and Similar Technologies section below. For example, when you use the LMS, our web servers automatically log your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and your activity on our websites.
Device Information.We collect information about the computer or mobile device you use to access our Services. This may include the hardware model, operating system and version, unique device identifies, and mobile network information.

2.How we use the information

We use the information we collect about you to help us operate our business. In particular, we use the information we collect for the following purposes:

Service Delivery.To provide our Services, including securing, troubleshooting, improving, and personalizing those Services: All categories described in Section 1 above.
Business Operations. To operate our business, such as: creating and maintaining your account; billing, accounting, and improving our internal operations; securing our systems, and detecting fraudulent or illegal activity; monitoring and analyzing trends, usage, and activities in connection with our Services; and for any other business purpose permitted by law: All categories described in Section 1 above.
Product Improvement, Development, and Research. To improve our products, develop new products or features, and conduct research: Industry Information, Information necessary for us to provide Services, Browsing and Usage Information, and Device Information.
Personalization. To understand you and your preferences to enhance your experience and enjoyment using our products and services and personalize the advice and consultation you receive through the LMS: Industry Information, Information necessary for us to provide Services, Browsing and Usage Information, and Device Information.

Customer Support.

Identification Information, Industry information, Contact Information, and Information Necessary for Us to Provide Services.

Communications. To send you information and notices about your account account such as updates, order confirmations, security alerts, and support and administrative messages: All categories described in Section 1 above.

Marketing.

All categories described in Section 1 above.

Advertising. To display advertising to you: All categories described in Section 1 above.
Legal, Security, and Safety Reasons. This may include protecting our rights and the rights of our customers and members, communicating product recalls or safety notices, detecting, investigating, or preventing fraud and other illegal activities, and addressing legal and regulatory compliance obligations, or verifying your identity in connection with requests made under this Privacy Policy: All categories described in Section 1 above.
For any other purpose described to you at the time the information is collected: All categories described in Section 1 above.

In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, and personalized experience.

We do not direct the Services to individuals under the age of eighteen (18). We do not permit anyone who tells us they are under the age of 18 to register or open an account or use the LMS. We do not knowingly collect Personal Information from individuals under 18.

3.Sharing of Information

We share information as described in this Privacy Policy.

Corporate Transactions.We may disclose information about you as part of a corporate transaction. This could be a merger, acquisition, joint venture, sale of company assets, reorganization, divestiture, bankruptcy or similar type of business transaction.
Legally Required Disclosures, Other Uses and Disclosures. We share information about you as necessary to comply with applicable law or legal process, such as requests from authorities, regulators, and courts. We share information to respond to complaints or legal claims to protect the rights, property, or personal safety of Lean Coach, its clients, its employees, or the public. We may also share aggregated or de-identified information that cannot reasonably be linked to you.

4.Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to operate our websites and online services and to help collect data.

Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.

We use cookies on our websites to store your preferences and settings, enable you to sign-in, provide interest-based advertising, combat fraud, analyze how our products perform, and fulfill other legitimate purposes.

Our web pages may also contain electronic images known as web beacons (also called pixel tags or clear gifs) that we use to count users who have visited those websites, and gather usage and performance data. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.

Our websites may include web beacons and cookies from our service providers, such as site analytics. Because your browser connects to web servers operated by other companies to retrieve that content, those other companies are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.

The analytics providers we use include the following:

Company/Service	Purpose(s)	Privacy Notices	Manage Settings (opt-out)
Google Analytics	Analytics	https://policies.google.com/technologies/partner-site	https://tools.google.com/dlpage/gaoptout

To opt-out from these companies’ collection or use of certain types of data, and to learn more about their privacy practices, click on the links above. You can use browser controls to limit how the websites you visit are able to use cookies. Instructions for blocking or deleting cookies may be available in each browser's privacy or help documentation. Please be aware that if you choose to block cookies, certain website features that depend on cookies may no longer function. Choices you make regarding cookies are specific to your browser and device. If you choose to delete cookies, settings and preferences controlled by those cookies, including your opt-out and advertising preferences, may be deleted and may need to be recreated.

Mobile Advertising ID Controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.

Email Web Beacons. Most email clients have settings which allow you prevent the automatic downloading of images, which will disable web beacons in the email messages you read.

5.Other Sites; Social media and Social Sharing Features

The Services may link to or integrate with content or sites operated by other companies. In general, any information you provide on other companies’ sites is provided directly to that company and is subject to its privacy practices.

The Services may offer social sharing features that let you share information on your social media accounts such as through the Facebook “Like” button. When you use these features, you are sharing information with your friends or the public, depending on your social media account privacy settings. For information about data collection and use in connection with social sharing features, please read the privacy policies of the companies that provide these features. Any information you post or disclose on message boards, chat, profile pages, blogs and other services, including our Social Media Pages, may be public and viewable by other users. The use of shared information is governed by the social media provider’s privacy policy.

6.Protection of Personal Information

We aim to take reasonable steps to help protect your personal information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and therefore we are unable to guarantee the security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please let us know (see “Contact Us” below).

7.California Privacy Rights

If you are a California resident, beginning January 1, 2020 you have the right to make the following requests with respect to your personal information under the California Consumer Privacy Act (“CCPA” ):

Access. You have the right to request that we disclose to you the personal information we have collected, used, disclosed or sold about you in the previous 12 months. If you would to submit an access request, please see “Contact Us” below.
Deletion. You can request that we delete your personal information that we collected from you to the extent required under CCPA and subject to certain exceptions. We retain personal information to service your account, to comply with applicable laws and regulations and other permissible purposes. That means we may not be able to delete all of your personal information. If you would to submit a deletion request, please see “Contact Us” below.
Opt-Out. You have the right to request to opt-out of all future marketing or promotion initiatives. To do so, please select the Opt-Out link at the bottom or our emails or contact us using the methods in the “Contact Us” section below. Any opt-out choices you make will only apply to the specific email address that you provide when making the request.

You may designate an authorized agent to make requests on your behalf to exercise your rights under the California Consumer Privacy Act. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized that person to act on your behalf, and we will need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law.

Not be discriminated. Finally, you have the right to not be discriminated against for exercising rights set out in the CCPA.

8.Contact Us

If you have questions about this Privacy Policy, please send email us at Privacy@LeanCoach.com.